Every organisation assigned to provide services to internal and/or external users must ensure that they provide "quality" services, i.e. services that constantly meet the requirements and expectations of users.
In every such situation, the IT department is at the top of the list. However, it is often IT (the department which, by definition, handles the optimisation and automation of company processes) that is the first department to find itself in difficulty. The IT department generally does not have formalised processes and, in many cases, the existing informal processes do not measure up to the actual corporate requirements. It is therefore essential that the IT department's primary objective is to analyse the existing internal processes, verify their alignment with the needs of the business and plan their revision, standardisation and formalisation.
A programme of this type cannot be improvised or based on personal experience. To successfully do this activity, it is essential to draw on reference models that are internationally recognised as standards and best practices.
iCONS bases its consulting work on the most widely recognised methodologies and best practices in the ICT sector.
To ensure the creation of optimal processes for each specific corporate scenario, consultants from iCONS help the Client to analyse the existing situation, and identify and rationalise their needs and objectives. Then, drawing on considerable methodological expertise and project experience, they identify the best reference methodologies and models for the specific context and they help the customer introduce them and implement them. This implementation phase is often rounded off with training courses conducted by the training division, iLEARN – Innovative Learning.
The work done by iCONS follows the philosophy of "adopt & adapt", always aiming to adapt to the customer's specific culture, context and dimension.
iCONS completes and integrates its consultations with proprietary solutions created by iSYS – Innovative Systems or, if necessary, products from other vendors. This is also an option considered when the client company already has systems installed from another vendor.
To build and expand its own internal intellectual capital and that of its Clients, iCONS has a range of part-finished products, models, databases and process structures from which to begin, for the rapid and effective execution of a project.